The question has such an obvious answer, it seems too easy. Good employees quit because of bad managers. Really, that’s the primary reason. This has been shown to be true over and over and over again.
So why is it constantly ignored? Why does upper management hire or promote such poor middle or lower managers? Even better, how do such poor managers get promoted up to upper management?
I remember one experience of mine where an extremely poor manager was promoted to director despite an office-wide outcry against their promotion. When I queried as to how someone so outrageously horrible at their job could get promoted, one answer I received was that said person was being promoted “up and out”. They couldn’t be fired, yet they couldn’t really stay where they were either since their people skills were atrocious. So, this person was promoted so that they weren’t dealing with lots of staff daily. I have no idea how prevalent such behavior is within companies, but I personally found it horrifying, and yet enlightening regarding how horrible bosses get moved up.
But why are we talking about this and how can it help you? Well, does your company have a high turnover rate? Have you been blaming the “poor quality employees” for it? Or “those lazy, whining kids”? Or any other derogatory excuse as to why people keep leaving your company? Perhaps – just perhaps – you may want to look at the supervisors and managers within your organization – or even at yourself.
Here are some possibilities
You’re not recognizing good work: No, you don’t need to hand out gold stars to your employees or give everyone a trophy, but when employees have done an objectively good job, they should be told so. Especially if they have gone out of their way to do a good job, such as working nights, weekends, etc. Just simply saying “I appreciate all the hard work you put in so this project would be successful” can go a long way.
You’re overworking your employees: Asking your team to work a few extra hours to complete a project isn’t a big deal. But if they need to work extra hours as a general rule, then you should hire another team member. To be clear – short term extra hours is okay. Long term extra hours are not okay. At the very least, reward those hard-working employees with promotions or raises. Make it worth their while, or they will walk.
The author, Ruslan Desyatnikov, is the CEO & Founder of QA Mentor- US based Independent Software Testing Company with presence in 8 different countries.
Posted: 11th February 2017